Effective Date: January 1, 2010
Last Revised: February 5, 2020
Sentient Services, LP, d/b/a icanmakeitbetter, as well as Customer Boardroom (“us”, “we” or “our”) respects your privacy and is committed to protecting your personal information. We are an affiliate of Lieberman Research Worldwide, LLC (“Lieberman Research Worldwide” or “LRW”) and perform market research and other services on behalf of our customers. Specifically, our platform enables Site Users and Business Subscribers to create, share and act upon ideas to drive innovation and make everything, and every day better. A “Site User” is defined as any entity accessing one or more of our webservices and/or digital properties ("Sites"), including, without limitation, icanmakeitbetter.com, customerboardroom.com, or any of their related subdomains (e.g., “domain.icanmakeitbetter.com”) or survey or forum (accessed via mobile device, website or other access administered by us) to create an account, post content, view or interact with the aforementioned Sites. A “Business Subscriber” is defined as a Site User that is a business or entity subscribing to Company services in order to create a subdomain (e.g., [Business Subscriber].icanmakeitbetter.com or [Business Subscriber].customerboardroom.com) and manage and administer the platform for the use of their customers, employees or community. For clarity, references to this Website in these Terms and Conditions also include any Business Subscriber’s subdomain. Unless we distinguish otherwise, the terms “you”, “your”, “user”, or “users” for purposes of these Terms and Conditions, mean anyone accessing the Website for any reason, including Site Users and Business Subscribers, you in your individual capacity, and the company or other business entity that you represent and on whose behalf you use the Website under actual or apparent authority.
On our Website, we also may provide opportunities for interested persons to share ideas with us, for, example, through a blog. Although there are myriad ways in which interested persons may participate in our Website, for simplicity, we refer to the various surveys, forums, blogs, focus groups, and any other activity on our website as collectively “Surveys and Forums”.
The information that we collect is controlled by Sentient Services, LP, which is headquartered in the United States at 15400 Sherman Way, Ste. 400, Van Nuys, CA 91406. We also act as a data processor, such as when we conduct surveys on behalf of and acting under the instructions of our Business Subscriber customers, who would be the data controller for such processing.
How Our Platforms Work
Business Subscribers will engage the Sites for a variety of products and services, including to create Surveys and Forums.
The Site accessed by the Business Subscriber will send an invitation to you (using contact information that the Site User provides to us) to participate in Surveys and Forums; each of which may include opportunities for responding to one or more surveys, posting comments, or sharing ideas.
Information We Collect
We collect information from a variety of sources, including information we collect from you directly when you create an account, visit our Website, use our services, register to make comments on Forums or blogs, or request information from us.
Information We Collect Directly From You
Business Subscribers: We collect contact information from potential customers and our Business Subscribers in order to administer our relationship with our customers and to respond to inquiries. This information includes name, business email address, business phone number, and company name. We also collect information about how Business Subscriber users navigate and use the Website (as described below).
Survey Participants: You are required to create an account with us if you would like to participate in any Surveys and Forums. To create an account, we require you to provide us with your email address and to create a user name and password. You will have the opportunity—but are not required—to create a user profile; the items requested in the user profile will vary based on the Business Subscriber, but may include your name, contact information, gender and interests.
Information We Collect From Third Parties
We may collect information about you from third parties, such as a Business Subscriber that previously collected your information as one of their customers, or from your social media accounts when you choose to login to one of our Websites using your social media account as described above, the information we collect from third parties includes your name and email address, so that we may contact you and ask you to participate in our Surveys and Forums.
Information We Collect When You Visit Our Website
From time to time, we engage the services of technology infrastructure vendors, such as “chat” service providers, in connection with our Websites to improve our customer experience, and these vendors collect information from Website visitors for the limited purposes for which we have engaged them.
In the following paragraphs, we provide additional information about our use of tracking devices:
Some of the cookies we use are essential for parts of our Website to operate and have already been set.
Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you while you are logged into the Website. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Website.
Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We may use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Third Party Cookies
Disabling Cookies and Do Not Track
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Website visitors who disable their web browsers’ ability to accept cookies will be able to browse the Website; however, you must enable cookies to use most of our Services.
Currently, our systems do not respond to browser do-not-track signals, and do not treat such do-not-track signals as “do not sell” signals under CCPA (as defined below).
Clear Gifs (Web Beacons/Web Bugs)
We or the third parties we engage to track and analyze Website data may employ clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on Web pages. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Using Your Information
Subject to the limitation on how we use your survey responses discussed in the section entitled “Additional Information about Surveys and Forums,” we use the information that we collect from you through your participation in our Services, including our Surveys and Forums for the following purposes:
- To provide our services to and administer our contracts with our Business Subscribers;
- To create and manage your account;
- To communicate with you;
- To fulfil your requests for information, products, and services from us;
- For market research (either individual information or in the aggregate);
- Where permitted by law, to inform you via email about the latest product developments and other information from us or from our business partners that we believe would be of interest to you; and
- To enforce our terms and conditions and otherwise manage our Services.
We may combine all of the information that you submit through our Website, including, for example, your profile information along with your responses to our surveys. We also will use your information to provide Services to our Business Subscribers. This may include compiling and reviewing your responses to our Surveys and Forums. Below we describe what information we share with Business Subscribers.
The Legal Basis for Using Your Information
We collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
- You have provided your consent to us using the personal information (for example in relation to our electronic direct marketing activities). If we rely on consent to process your personal information, you may withdraw your consent to future processing of that personal information at any time;
- Our use of your personal information is in our legitimate interest as a commercial organization (for example in order to make improvements to our products and services) - in these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in the 'Your legal rights' section below;
- Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (for example where we use your basic contact information and billing information required to make/take payments in the performance of our services); and/or
- Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have (for example, where we are required to disclose personal information to a court or tax authority).
If you would like to find out more about the legal basis for which we process personal information, please contact us using the details below.
Sharing your Information
We may share information about you as described herein.
We do not sell, rent, or give away your personal data to any third party for the purpose of directly marketing any products or services to you; and we have not done so in the preceding 12 months. However, certain laws (such as the California Consumer Privacy Act (the “CCPA”)), define the terms “sell” and “sale” very broadly. Under the CCPA, some of our research-related activities might fall within the definition of a “sale” of personal information in limited circumstances. Additionally, we do not discriminate financially between those who elect to supply their personal data to us and those who elect not to do so. Notwithstanding the foregoing, if a survey or other research study leads to the payment of a financial incentive, entry in a sweepstakes or other valuable consideration, and such study involves the collection of data but you decide not to provide such data, you would not be able to proceed to participate in the study. For example, an attempt to collect your personal data may be made to validate your participation in a research study and/or to provide you with an incentive. If you decline to provide your contact information, we will not be able to validate your participation nor provide you with the applicable incentive.
We may share information about you as described herein.
Partners And Subsidiaries / Vendor Companies:
We may disclose your personal information to our holding company, subsidiaries or affiliates and to third parties whom we instruct to provide services on our behalf, including, but not limited to, support services, website services, delivering promotional materials, and other promotions, and answering customer questions about our products and services. We will only provide those third parties with the personal information that they need to deliver the services to us and/or on our behalf.
We may share your information with our partners and subsidiaries as well as hire vendor companies to provide limited services on our behalf, such as payment processing, sending postal and electronic mail, providing technical support, and to assist us in providing the products and services that you request from us. We only provide those service providers with the information necessary to perform the requested service.
If you choose to participate in our Surveys and Forums, we may share your contact information and non- personally identifiable information (such as information obtained through cookies) with our partners and subsidiaries. We also may combine such information. Our partners and subsidiaries will use your information consistent with the purposes described in this Policy.
Other Visitors to our Website:
Depending upon the particular Site Activity, your responses also may be viewable by any other visitor to that website. For example, if you participate in a blog or forum, your responses will be viewable by other visitors to that website.
Sale/Transfer of Business
We reserve the right to disclose your information if we license, sell, or otherwise transfer our technology or business, or a portion thereof, to any third party in connection with a change in control, including, without limitation, by way of a purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving our parent, subsidiary or affiliate.
To Protect Ourselves/For Legal Purposes
We also may disclose your personal information to protect our rights and property, to prevent against fraud and abuse, and to protect other users of our services. We also may disclose your information as permitted or required by law, for example, in response to court orders, subpoenas, or other requests from government agencies. In accordance with our legal obligations, we may also transfer, subject to a lawful request, personal information to public authorities for law enforcement or national security purposes.
|Category of consumer personal information collected (non-HR)||Source from which collected||Purposes for which collected||Categories of third parties with whom shared|
|Username, name and contact information – research participants||Study participant; sometimes, client commissioning study||Inviting participation in study; administering studies; fulfilling participation incentive||Study-related vendors; technology infrastructure vendors|
|Demographic details – research participants||Study participant; sometimes social media or client commissioning study||Administering study||Study-related vendors; technology infrastructure vendors|
|Content shared by participant as part of study (e.g., video, audio, photo)||Study participant||Administering study||Client commissioning research study; study- related vendors; technology infrastructure vendors|
|Name and contact information – website visitor||Supplied by person himself/herself||Marketing of Sites’ own services||Technology infrastructure vendors|
|Name and contact information – client officer||Supplied by person himself/herself||Administration of business||Technology infrastructure vendors|
|Systems details – visitors to Websites (IP/device ID, browser settings, similar)||The computer or device of the person himself/herself||Internal analytics; improvement of Website experience||Technology infrastructure vendors|
Additional Information About Surveys and Forums
We administer Surveys and Forums on behalf of our Business Subscribers, where we act as our Business Subscribers’ data processor. We may create the Surveys and Forums on behalf of the Business Subscriber, or the Business Subscriber will create the Surveys and Forums itself, and provide to us to administer. Regardless of which entity authors the Surveys and Forums, we will host the Surveys and Forums on our Website and collect the responses that you submit. Your participation in our Site Activity (e.g., completing surveys, forum/blog responses, votes, ideas, comments, etc.) will be shared with the Business Subscriber.
In some circumstances, we also will analyze the data and provide that analysis to the company, and in other situations, we turn the survey responses in their entirety to the company. We do not share your individual survey responses with any person or entity other than the company that engaged us to create the survey. We may, however, provide your contact information and aggregate information to our partners and subsidiaries, but we will not provide your actual survey responses to our partners or subsidiaries.
Whether your participation response to a particular Survey or Forum is anonymous depends upon the Business Subscriber. Some Surveys and Forums will permit you to respond anonymously, whereas other Surveys and Forums will require your name. We will notify you on the Surveys and Forums if you are required to provide personal information in order to participate in a Survey or Forum.
Third Party Sites
Please note that the Website may, from time to time, contain links to other third party websites that are not controlled or operated by us. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal information when visiting such third party websites.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized persons may gain access to your personal information despite our efforts.
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
Children / Minors
You must be at least 18 years of age to use this Website. The services available on this Website are not intended for persons under 18, including, in particular, children under 13, and we do not knowingly collect nor sell the personal information of persons under 18 years of age.
User Generated Content
Portions of our Website permit users to engage in Surveys and Forums and are therefore not confidential and are specifically available for public viewing. We are not responsible for the privacy of any information that you choose to submit through a public forum, such as a blog, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy. Please refer to theterms and conditions for additional information relating to user submissions that might apply to you.
Retention of Your Personal Information
The personal information that you provide will be retained for as long as necessary to provide our services to you, to fulfil the purposes described in this Policy and/or our business purposes, or as required by law, regulation, or internal policy.
Your Privacy Rights Under Applicable Laws
If you would like further information about these rights or would like to exercise any of them, including to opt out of the “sale” of your information (as defined in the CCPA and if applicable to you), please write to us at 1900 Ave of the Stars, 16th Floor, Los Angeles, CA 90067 USA, Attn: Privacy Officer, call us at (800) 591-6538, or submit your question or request at http://isacorp.com/your-data-your-rights/.
By law, as well as for your protection, if you request that we take certain actions in relation to your privacy rights, we may be required to verify your identity. If we are not able to verify your identity to our reasonable satisfaction, we will inform you that we are unable to respond to your request (provided that you have given us a method to communicate with you). To verify your identity, we will generally request, certain identifying information, combined with non-personally identifiable information (e.g., information relating to your last interaction with us) and we endeavor to match at least two pieces of this information with information in our possession in order to verify that you are authorized to make your privacy request. In addition, as to those rights permitted by law to be exercisable by an authorized agent on your behalf, in addition to verifying your identity as described above, we require the agent to also supply written authorization from you to act on your behalf, except where restricted by law.
Privacy Shield Frameworks
We and certain other affiliates of Lieberman Research Worldwide, LLC, generally maintain servers and systems in the United States hosted by third party service providers. We also may subcontract the processing of your data to, or otherwise share your data with, other third parties in the United States or countries other than your country of residence. As a result, where the personal information that we collect through or in connection with the Website is transferred to and processed in the United States or anywhere else outside the European Economic Area (EEA) for the purposes described above, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU - US Privacy Shield.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, LRW and all of its Covered Entities, including Sentient Services LP, are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
EU, British, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query timeframe as described above under the heading “Your Privacy Rights Under Applicable Laws.”
Your right to access your personal data may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
We will also provide an individual opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, please submit a written request as described above under the heading “Your Privacy Rights Under Applicable Laws.”
Please refer to the above section Sharing Your Information for a description of how we share your information with third parties. We contractually require third parties to whom we transfer personal information to provide the same level of protections as set forth in this policy. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Our accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the personal data on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, LRW and its Covered Entities, including us, commit to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union, British, and Swiss individuals with Privacy Shield inquiries or complaints should first contact our Privacy Officer as described above under the heading “Your Privacy Rights Under Applicable Laws.”
LRW has further committed, for itself and its Covered Entities including us, to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction
We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your primary Site User account or by placing a prominent notice on this Website or blog.