Effective Date: September 4, 2012
Last Revised: August 7, 2014
Sentient Services, LP, d/b/a icanmakeitbetter.com (“icanmakeitbetter.com”, “we” or “our”) respects your privacy and is committed to protecting your personal information. We perform market research and other services on behalf of our customers. Specifically, our platform enables Site Users and Business Subscribers to create, share and act upon ideas to drive innovation and make everything, and every day better. A “Site User” is defined as any entity accessing icanmakeitbetter.com, any icanmakeitbetter.com subdomain (e.g., “domain.icanmakeitbetter.com”) or survey (via mobile, website or other form administered by icanmakeitbetter.com) to create an account, post content, view or interact with the aforementioned icanmakeitbetter.com domains, subdomains, surveys and properties. A “Business Subscriber” is defined as a Site User that is a business or entity subscribing to Company services in order to create a subdomain (e.g., “Business Subscriber”.icanmakeitbetter.com) and manage and administer the platform for the use of their customers, employees or community. For clarity, references to this Website in these Terms and Conditions also include any Business Subscriber’s subdomain. Unless we distinguish otherwise, the terms “you”, “your”, “user”, or “users” for purposes of these Terms and Conditions, mean anyone accessing the Website for any reason, including Site Users and Business Subscribers, you in your individual capacity, and the company or other business entity that you represent and on whose behalf you use the Website under actual or apparent authority.
On our Website, we also may provide opportunities for interested persons to share ideas with us, for, example, through a blog. Although there are myriad ways in which interested persons may participate in our Website, for simplicity, we refer to the various surveys, forums, blogs, focus groups, and any other activity on our website as collectively “Surveys and Forums”.
How icanmakeitbetter.com Works
Business Subscribers will engage icanmakeitbetter.com for a variety of products and services, including to create Surveys and Forums.
icanmakeitbetter.com will send an invitation to you (using contact information that the Site User provides to us) to participate in the Surveys and Forums, which may include, for example, responding to a survey, posting a comment, or sharing an idea.
Information We Collect
We may collect information about you from a variety of sources, including information that we collect from you directly when you create a user profile or participate in any Surveys and Forums. We collect information from a variety of sources, including information we collect from you directly when you create an account, visit our Website, use our services, register to make comments on Forums or blogs, or request information from us.
Information We Collect Directly From You
You are required to create an account with us if you would like to participate in any Surveys and Forums. To create an account, we require you to provide us with your email address and to create a user name and password. You will have the opportunity—but are not required—to respond to create a user profile; the items requested in the user profile will vary based on the Business Subscriber, but may include your name, contact information, gender and interests.
Information We Collect From Third Parties
We may collect information about you from third parties, such as your name and email address, so that we may contact you and ask you to participate in our Surveys and Forums.
Information We Collect When You Visit Our Website
In the following paragraphs, we provide additional information about our use of tracking devices:
Some of the cookies we use are essential for parts of our Website to operate and have already been set.
Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you while you are logged into the Website. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Website.
Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We may use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Third Party Cookies
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Website visitors who disable their web browsers’ ability to accept cookies will be able to browse the Website; however, you must enable cookies to use most of our Services.
Clear Gifs (Web Beacons/Web Bugs)
We or the third parties we engage to track and analyse Website data may employ clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on Web pages.
Using Your Information
Subject to the limitation on how we use your survey responses discussed in the section entitled “Additional Information about Surveys and Forums,” we use the information that we collect from you through your participation in our Services, including our Surveys and Forums for several purposes:
- To create and manage your account;
- To communicate with you;
- To fulfil your requests for information, products, and services from us;
- For market research (either individual information or in the aggregate);
- Where permitted by law, to inform you via email about the latest product developments and other information from us or from our business partners that we believe would be of interest to you; and
- To enforce our terms and conditions and otherwise manage our Services.
We may combine all of the information that you submit through our Website, including, for example, your profile information along with your responses to our surveys. We also will use your information to provide Services to our Business Subscribers. This may include compiling and reviewing your responses to our Surveys and Forums. Below we describe what information we share with Business Subscribers.
Sharing your Information
We may share information about you as described herein.
Partners and Subsidiaries/Vendor Companies:
We may disclose your personal information to our holding company, subsidiaries or affiliates and to third parties whom we instruct to provide services on our behalf, including, but not limited to, support services, website services, delivering promotional materials, and other promotions, and answering customer questions about our products and services. We will only provide those third parties with the personal information that they need to deliver the services to us and/or on our behalf.
We may share your information with our partners and subsidiaries as well as hire vendor companies to provide limited services on our behalf, such as payment processing, sending postal and electronic mail, providing technical support, and to assist us in providing the products and services that you request from us. We only provide those service providers with the information necessary to perform the requested service.
If you choose to participate in our Surveys and Forums, we may share your contact information and non-personally identifiable information (such as information obtained through cookies) with our partners and subsidiaries. We also may combine such information. Our partners and subsidiaries will use your information consistent with the purposes described in this Policy.
Other Visitors to Our Website:
Depending upon the particular Site Activity, your responses also may be viewable by any other visitor to that website. For example, if you participate in a blog or forum, your responses will be viewable by other visitors to that website.
Sale/Transfer of Business
icanmakeitbetter.com reserves the right to disclose your information if it licenses, sells, or otherwise transfers its technology or business, or a portion thereof, to third parties , including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitisation or financing involving us.
To Protect Ourselves/For Legal Purposes
We also may disclose your personal information to protect our rights and property, to prevent against fraud and abuse, and to protect other users of our services. We also may disclose your information as permitted or required by law, for example, in response to court orders, subpoenas, or other requests from government agencies.
Additional Information About Surveys and Forums
We administer Surveys and Forums on behalf of our Business Subscribers. We may create the Surveys and Forums on behalf of the Business Subscriber, or the Business Subscriber will create the Surveys and Forums itself, and provide to us to administer. Regardless of which entity authors the Surveys and Forums, we will host the Surveys and Forums on our Website and collect the responses that you submit. Your participation in our Site Activity (e.g., completing surveys, forum/blog responses, votes, ideas, comments, etc.) will be shared with the Business Subscriber.
In some circumstances, we also will analyse the data and provide that analysis to the company, and in other situations, we turn the survey responses in their entirety to the company. We do not share your individual survey responses with any person or entity other than the company that engaged us to create the survey. We may, however, provide your contact information and aggregate information to our partners and subsidiaries, but we will not provide your actual survey responses to our partners or subsidiaries.
Whether your participation response to a particular Survey or Forum is anonymous depends upon the Business Subscriber. Some Surveys and Forums will permit you to respond anonymously, whereas other Surveys and Forums will require your name. We will notify you on the Surveys and Forums if you are permitted to respond anonymously.
We do not sell your responses to Surveys and Forums to third parties. We may, however, transfer your information (e.g., contact/profile information) to a third party in the event of a transfer, corporate reorganization, bankruptcy, or other similar event, but we will not sell your survey responses under any circumstances. We merely act as a custodian for your responses on behalf of the Business Subscriber.
Third Party Sites
Please note that the Website may, from time to time, contain links to other third party websites that are not controlled or operated by us. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal information when visiting such third party websites.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorised persons may gain access to your personal information despite our efforts. You should note that in using the icanmakeitbetter.com service, your information will travel through third party infrastructures that are not under our control.
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
You must be at least 18 years of age to use this Website. The services available on this Website are not intended for persons under 18, including, in particular, children under 13, and we do not knowingly collect information from persons under 18 years of age.
User Generated Content
Portions of our Website permit users to engage in Surveys and Forums and are therefore not confidential and are specifically available for public viewing. We are not responsible for the privacy of any information that you choose to submit through a public forum, such as a blog, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy. Please refer to the terms and conditions for additional information relating to user submissions that might apply to you.
Retention of Your Personal information
The personal information that you provide will be retained by us in accordance with applicable laws. However, we will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for our business purposes.
Storage and Transfers/Safe Harbor Certification
The data that we collect from you (including, but not limited to Survey data) may be transferred to, stored at, and processed in a destination outside the European Economic Area ("EEA") and Switzerland, including (but not limited to) the United States. This information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction. By submitting your personal information, you agree to this transfer, storing or processing by icanmakeitbetter.com in the United States.
Sentient Services has certified its adherence to the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. As part of this, Sentient Services adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.
EU data subjects who have any questions, complaints or disputes about the personal data we process about them should contact us at: email@example.com, ATTN: Privacy Compliance Officer. Sentient Services will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Policy.
In the event that we or the appointed arbitrator(s) conclude that we did not comply with the Policy, we will take appropriate steps to address any adverse effects and assure our future compliance.
You have the right to access the personal information that we collect about you. If you create an account with us, then you may access and update your account information by logging into your account. Please check your account regularly to ensure that we hold accurate personal information about you. Once you enter information into a survey, however, you are unable to change your survey responses except by contacting the survey creator.
You have the right to ask what personal information is held by us about you. Upon your written request, subject to certain exceptions, we will inform you of the existence, use and disclosure of your personal information and give you access to that information.
We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your primary Site User account or by placing a prominent notice on this Website or blog.
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